Refund policy

Last Updated: 11/01/2026

We want you to love what you order from www.pirkit.co. If something isn't right, our returns process is simple and our team will help you every step of the way.

Return Policy at a Glance

Time to return: You have 30 days from the day your order arrives to request a return.

Item condition: Returned items need to be unworn and unused, in the same condition you received them, with the original packaging, tags and anything that came with the item.

Support: Our customer care team will guide you through each step of your return.

Where this applies: This policy covers orders placed and delivered within the United States.

Who Pays for Return Shipping

Change of mind: If you no longer want an item, chose the wrong product, or the size isn't right, return shipping is paid by you. Original shipping charges are not refundable.

Restocking fee: Pirkit does not charge a restocking fee. It is $0 on every return.

How to Start a Return

1. Get in touch: Send an email to Email: Support@pirkit.co with your order number and a short note on why you're returning the item.

2. Pack it up: Place the item back in its original packaging with all tags, accessories and included materials, and pack it securely.

3. Ship it: We'll email you a return authorization with instructions and the return address. Follow those instructions to send your package back.

Refunds

Checking your return: When your return reaches us, we inspect it to confirm it meets the conditions above.

When you'll be refunded: Approved refunds are processed within 7 business days. Your bank or payment provider may take up to 7 more business days to show the funds on your original payment method.

Exchanges

Need a different size, colour or style? Email us at Email: Support@pirkit.co and our team will help you arrange an exchange.

Items That Can't Be Returned

Some items can't be returned for hygiene, safety or product-type reasons. Any such item is clearly labelled as non-returnable on its product page.

Need Help?

For any question about returns, refunds or exchanges, see our FAQ page or write to us at Email: Support@pirkit.co

Store Name: PIRKIT

Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)

Email: Support@pirkit.co

Phone: +18439669032

Address: 13236 Turtle Passage Place, Riverview, FL(Address available only for administrative correspondence and product returns. No physical point of sale at this address)

We will answer the phone, and reply to emails within 12 hours during working/ business days.